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Frequently Asked Questions

Quick answers about Alex, plans, usage, billing, and support.

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Alex is an AI employee that moves your business forward, with or without you prompting it. You communicate via email or chat — with more communication methods coming soon — just like a remote worker. When you have a specific task, email it and get a real deliverable back: a live site, a drafted document, a research report. But Alex also works ahead of you, handling things you haven't even thought to ask about yet. Think of it less like a tool you operate and more like a sharp hire who already knows what needs doing.

You can be emailing Alex within minutes. Sign up, complete a short 5-question setup (takes about 2 minutes), pay, and Alex emails you first. No configuration, no onboarding call, no prompts to write.

Full Service plans include the AI API. You pay one monthly fee and everything is handled. BYOK (Bring Your Own Key) plans let you connect your own OpenAI or Anthropic API key and pay less per month. BYOK is great if you already pay for AI API access separately.

No. All plans are month-to-month. Cancel anytime. No commitments, no penalties.

Anything that produces a written or digital output. Build a landing page. Draft a contract. Research a market. Write product descriptions. Create a standard operating procedure. Analyze a spreadsheet. Write a bio. The range grows as Alex's capabilities expand.

Both. When you have a specific job, email it and it's done. But you don't need to constantly drive Alex. It understands your business and takes initiative. Think of it like a CEO, project manager, and assistant rolled into one: someone who already knows your priorities and keeps things moving even when you're heads-down or off the grid. You're never blocked by having to figure out what to hand off next.

Every plan includes email support. We typically respond within 24 hours. You can also reach us via the contact page.

Upgrades take effect immediately. Downgrades apply at the start of your next billing cycle.

Effective Date: August 26, 2025

Welcome to Staffed AI. These Terms and Conditions ("Terms") govern your access to and use of the Staffed AI website, services, and related offerings ("Services"). By accessing or using any part of our platform, you agree to be bound by these Terms. If you do not agree, do not use our Services.

1. Overview of Services

Staffed AI provides AI employees that work via email and deliver real professional output. Clients email tasks; Alex reads, executes, and delivers finished work: websites, documents, research reports, and more. Staffed AI is designed to make every business function affordable and accessible.

2. Eligibility

Be at least 18 years old.
Provide accurate and complete account information.
Use the Services in compliance with these Terms and all applicable laws.

3. Account Registration

You may need to create an account to access certain features. You are responsible for:

Maintaining the confidentiality of your login credentials.
All activity occurring under your account.
Ensuring your use is lawful and consistent with these Terms.

We reserve the right to suspend or terminate accounts for violations or suspicious behavior.

4. Subscriptions and Billing

Some services require a paid subscription. By subscribing, you agree to:

Pay the fees specified during signup, including taxes where applicable.
Be charged automatically at the beginning of each billing cycle (e.g., monthly).
Allow automatic renewals unless you cancel before the next cycle begins.

We use secure third-party payment processors. Staffed AI is not responsible for delays, fees, or errors on their part.

5. Acceptable Use

You agree not to misuse the Services, including by:

Engaging in unlawful, harmful, or fraudulent behavior.
Attempting to reverse engineer, copy, or resell our software or services.
Using AI Staff for harassment, spam, or deceptive practices.
Interfering with or overloading our infrastructure.

We reserve the right to terminate accounts involved in abuse or violations without notice.

6. AI Output Disclaimer

AI responses are based on preprogrammed inputs and may not always be accurate or appropriate.
The AI Staff do not offer legal, medical, or financial advice.
You are responsible for reviewing AI-generated content before acting on it.
AI performance may vary depending on configuration, input, and platform updates.

7. Call Recording and Monitoring

By using our AI employee Services, you acknowledge and consent to:

Call recording for quality, training, and performance improvement.
Storage and transcription of call content to facilitate automation and user review.

You are responsible for informing your customers or callers of any applicable recording disclosures in your jurisdiction.

8. Privacy and Data Use

Our Privacy Policy explains how we collect, use, and protect your data. By using our Services, you agree to the terms of the Privacy Policy.

You retain ownership of your data. By using our platform, you grant us a limited license to process, store, and analyze your data solely to provide and improve the Services.

9. Intellectual Property

All software, branding, logos, and content provided by Staffed AI are the property of Staffed AI or its licensors. You may not reproduce, copy, modify, or distribute any part of the platform without prior written permission.

10. Termination

We reserve the right to suspend or terminate your access at any time, with or without notice, for conduct that violates these Terms or is otherwise harmful to the platform.

You may cancel your subscription at any time through your account settings. No refunds are issued for unused portions of active billing periods unless required by law.

11. Disclaimers

Staffed AI is provided on an “as is” and “as available” basis. We do not guarantee uninterrupted or error-free service and disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose.

We are not liable for damages resulting from:

Errors or omissions in AI-generated content.
Service interruptions or delays.
Loss of data or access.

12. Limitation of Liability

To the fullest extent permitted by law, Staffed AI will not be liable for any indirect, incidental, consequential, or special damages, including loss of revenue or business. Our total liability is limited to the amount you paid us in the three months preceding the claim.

13. Indemnification

You agree to indemnify and hold harmless Staffed AI and its affiliates, employees, and agents from any claims, liabilities, damages, or expenses (including legal fees) arising from:

Your use of the Services,
Violation of these Terms,
Infringement of third-party rights.

14. Modifications to Terms

We may update these Terms from time to time. Changes become effective upon posting. Continued use after updates indicates your acceptance of the revised Terms.

15. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in Texas.

16. Contact Us

Staffed AI, Inc.
22823 Malabar Peak, San Antonio, TX 78261
📧 Email: support@staffed.ai

Last updated: April 8, 2026

Effective Date: August 26, 2025

1. Introduction

Staffed AI is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you use our website and services.

2. Information We Collect

Account Information: Name, email, phone number, and billing details.
Communication Data: Recordings, transcriptions, and logs from interactions with AI Staff.
Usage Data: Log files, device data, and activity patterns on the platform.
Customer Data: Information you or your callers provide during interactions.

3. How We Use Your Information

Provide and improve our services.
Personalize user experience.
Communicate with you about updates, security, and billing.
Monitor usage and performance.
Comply with legal obligations.

4. Call Recording and Transcription

When using our AI Services, interactions may be logged and processed for:

Training and improving AI performance.
Internal quality assurance.
Review by authorized users (you or your business).

You are responsible for ensuring compliance with call recording laws in your jurisdiction.

5. Data Sharing

We do not sell your personal information. We may share data with:

Third-party service providers (e.g., payment processors, cloud infrastructure).
Legal authorities when required by law.
Business successors in the event of a merger, acquisition, or asset sale.

6. Data Retention

We retain your data as long as your account is active or as needed to provide services. You may request deletion by contacting support@staffed.ai. Some data may be retained for legal or auditing purposes.

7. Your Rights

Depending on your location, you may have rights to:

Access your data
Correct inaccurate data
Request deletion
Object to processing

To exercise these rights, contact support@staffed.ai.

8. Data Security

We use industry-standard security measures to protect your data, including encryption, access controls, and secure storage. However, no system is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Staffed AI is not intended for children under 13. We do not knowingly collect data from minors. If we learn that we have collected personal data from a child, we will delete it promptly.

10. International Users

If you access our services from outside the United States, your data may be processed in the U.S. By using our services, you consent to the transfer and processing of your data in the United States.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by email or via our website. Continued use of the services after updates constitutes acceptance of the changes.

12. Contact Us

Staffed AI, Inc.
22823 Malabar Peak, San Antonio, TX 78261
Email: support@staffed.ai

Last updated: April 8, 2026